Frequently Asked Questions
Q: What is the HP Factory Outlet Store?
A: The HP Factory Outlet Store is the sole HP outlet for Printers and Multifunction devices in Europe. We sell Factory Outlet Gold Products under license from HP. View the Factory Outlet Gold range here
Q: What are HP Factory Outlet Gold Products and why are they so cheap compared to new items?
A: Factory Outlet Stock comprises of returned orders, boxed-damaged or overstocked products as well as lines that have gone end of life. These items cannot be sold once again through the normal distribution chain and are shipped to us directly from HP, enabling us to pass the discount onto you. View the full range here
Q: What warranty do I get with HP Factory Outlet Gold Products?
A: As HP Factory Outlet Gold products are certified to as-new standard, you receive exactly the same one-year standard next-business-day onsite warranty from HP that you would with any new HP product.
Q: How do I access better supplies pricing than what is displayed online?
A: Get in touch! We can often save business customers up to 30% on their supplies bill via HP managed print services, whether you’re an existing hardware customer or not. Talk now on live chat or give us a call on 02392 063 350.
Q: Who are Landscape Managed Services?
A: Landscape Managed Services hold the contract with HP for the HP Gold programme – the HP Factory Outlet Store is owned and operated by Landscape.
Landscape were founded in 1996 and have worked with HP for 23 years. We are also HP Platinum Partners – HP’s highest level of partnership.
View the Landscape website here
Q: Who are Xeretec Group?
A: Landscape Managed Services are the HP trading subsidiary of Xeretec Group, who acquired Landscape in June 2017.
Find out more about Xeretec
Q: What other services do you offer?
A: In addition to printers, copiers and our managed print service offerings, Landscape specialise in a large number of additional business and workflow management solutions. These range from a comprehensive suite of Cloud Services, to new and innovative ways of purchasing PC’s and laptops, such as Device as a Service.
Q: Do you provide servicing as well as warranty?
A: Yes! We provide a wide range of repair and service options for Pro and Enterprise level devices. Feel free to get in touch if you have any service-related queries by live chat, email or telephone. Our details are as follows:
Tel: 02392 063 350
Q: Why should I buy from the HP Factory Outlet?
A: In short, because we could save you a substantial amount of money on the total running cost of your print fleet. HP Factory Outlet Gold printers are certified to ‘as-new’ standard, so you get the very best, cutting-edge office technology for less. With business rates available on HP supplies too, our customers see an average saving of 20% on HP original ink and toner which adds up to significant cost-savings for your business.
Q: What are HP managed Printers & MFPs?
A: HP Managed Printers & MFPs are designed for HP managed print contracts. They’re cheaper to buy than their standard, non-managed versions – which have a slightly different model name but are otherwise identical. As these devices are designed for MPS and only available to purchase at a monthly rate from a select few top-tier HP resellers, we’re able to offer these to you at a significant discount.
Q: What is HP PageWide?
A: HP PageWide is a printer Technology that offers high-speed office printing with affordability in mind. Compared with equivalent laser printers within their class, they’re often cheaper to run, buy and own over the lifespan of the device.
Within the HP PageWide range you’ll find a large selection of mono and colour printers and copiers designed with a range of applications and budgets in mind. You can explore our PageWide range here